Frequently Asked Questions
Everything you need to know about your Alberta Boot experience.
How do I determine my correct boot size?
Our boots generally run true to standard US sizing, but handcrafted leather will mold to your feet over time. We recommend consulting our detailed Size Guide or visiting one of our showrooms for a professional fitting.
What is your return and exchange policy?
We offer a 30-day return policy for unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the leather soles, as damaged items cannot be accepted.
How long does shipping take for online orders?
Standard shipping typically takes 5-7 business days within North America. Expedited shipping options are available at checkout if you need your boots for a specific event.
Can I have my Alberta Boots resoled?
Yes, our boots are constructed using traditional Goodyear welt or Blake stitch methods, meaning they are fully recraftable. We offer professional resoling services to extend the life of your footwear.
How should I care for my leather boots?
To maintain the quality of the leather, we recommend regular cleaning with a damp cloth followed by a high-quality leather conditioner. Avoid direct heat sources when drying wet boots to prevent the leather from cracking.
Do you offer custom boot designs?
We take pride in our heritage of custom craftsmanship. Please contact our bespoke department or visit our Calgary workshop to discuss personalized leather choices, stitching patterns, and hardware.